Delivery, Returns, and Warranty

Shipping

We ship small and mid-size tools to Canada and the U.S.A. via Canada Post. We do our best to ship orders as soon as we receive them. You will receive tracking information by email once your package has been received at the post office. Gardener's Kit is not responsible for any import charges or taxes incurred on deliveries.

Local Pick Up

Tools can also be picked up in Victoria B.C. It is a residential location in Fernwood Once your order has been processed we will contact you by email with specific details and to arrange a time for your pick up. Please select this option at checkout.

Ladders and Larger Items

Ladders and full length tools such as shovels and rakes are too large to be shipped via Canada Post. Please contact us for shipping quotes and options. Ladder pick up is available from warehouses in Victoria, Vancouver, and Toronto. Large item pickup is only available in Victoria.

Returns

We offer a full refund within 14 days of delivery for any goods returned in entirely unused condition, in their original packaging and ready for resale. Customers are responsible for return shipping costs, we recommend you use a fully trackable service with insurance. Gardener's Kit is not responsible for any damage during return shipping. We will refund the original order on receipt of the returned goods. 

Defective Items & Warranty

If an item arrives damaged or defective, we will fully refund or replace your order provided we receive notification within 7 days of delivery.

All products carry a one year warranty against defect. This does not cover inappropriate use of a tool or general wear and tear through regular use. Please contact us by email and provide images - we will assess and then replace defective products free of charge.