Returns & Exchanges

Returns & Exchanges

We offer or a full refund, exchange, within 14 days of delivery for any goods returned in entirely unused condition, in their original packaging and ready for resale.

Christmas gift returns are a different matter! Please return gift items by December 31, 2020 for exchange or refund.

Customers are responsible for return shipping costs, and we recommend you use a fully trackable service with insurance.

Gardener's Kit is not responsible for any damage during return shipping. We will refund the original order on receipt of the returned goods.

Damaged or Defective Items

If an item arrives damaged, we will fully refund or replace the item provided we receive notification within 7 days of delivery.

Please contact us and provide pictures of the damage or defect, and we will assess. Items found to be defective or damaged will be replaced free of charge.