Returns, Exchanges & Warranty
Returns & Exchanges
We offer a full refund or exchange, within 14 days of delivery for shipped items or date of order for local pick ups, for any hand tools returned in entirely unused condition, in their original packaging and ready for resale.
Sale events & discounted pricing is only applicable to items purchased during the sale period and does not apply to prior purchases. No rain cheques.
All sale events & discounted items are final sales at the time the order is placed.
Ladders are a final sale at the time the order is placed.
Local pick-ups are subject to the same policies regardless of the when the order is picked up.
Returns & Exchanges Mailing Address:
Shipping Damage or Items Defective upon Arrival
If an item arrives damaged or is defective upon arrival, we will fully refund or replace the item provided we receive notification within 72 hours of delivery.
Please contact us and provide pictures of the damage or defect, and we will assess. Items found to be defective or damaged will be replaced free of charge.
Warranty
All products carry a one-year warranty against defect. This does not cover inappropriate use of a tool, or general wear and tear through regular use.
Please note that saw blades are not covered in the same way that most other products are - see our comments on the Saw Care pages on each product.